Privacy Policy

About this privacy and personal data policy

This privacy and personal data policy has been compiled to provide you, as a customer, with clear information about which personal data Mission10forty processes and how we process it. Personal data means any information relating to an identifiable person.

Mission10forty respects every request for confidentiality concerning personal information submitted online and recognises the need for appropriate protection and responsible processing of all personal information we receive.

If you cannot accept the personal data policy below, Mission10forty reserves the right to decline orders and other enquiries, as a lack of acceptance may prevent Mission10forty from providing the service required under applicable law.

Personal data

Personal data covers all information that may be used to identify a person, including but not limited to first, middle and last name, age, gender, occupation, home address or another physical address, email address or other contact details, whether these relate to the person’s home or workplace.

Personal data also includes information such as behaviour, purchase history and financial details used to maintain the customer and supplier relationship between customers and Mission10forty.

Which personal data do we collect and process?

You can access mission10forty.org without providing us with personal data. When you access the website, an ID is assigned to your session. This cannot identify you personally.

Mission10forty requires certain personal information to transact with you or your organisation, maintain customer service and market products and services. Certain information is also collected and processed where required by anti-money laundering and bookkeeping legislation.

The following information may be collected and processed when you visit mission10forty.org:
Email address, first and last name, address, telephone number, age, gender, technical details including IP addresses, behaviour including visited URLs, event triggers, clicks, opening rates, login activity and time spent on each page, geographical data, and any information necessary to complete a transaction.

Mission10forty collects and processes information when you:

• Create an account
• Make a purchase
• Submit enquiries or complaints, or otherwise interact with Mission10forty
• Subscribe to or interact with online marketing materials, including newsletters, text messages, notifications and advertisements on third-party websites
• Otherwise provide personal data to Mission10forty

Mission10forty only collects personal data necessary to provide a service or product, market services and products, or process enquiries.

Mission10forty does not collect or purchase personally identifiable information from third parties.

Mission10forty uses recognised payment processors to handle online card transactions and does not store payment card information. For invoicing, billing and bank details are retained in accordance with applicable legislation, including anti-money laundering and bookkeeping requirements.

How do we use your information?

We may use the information collected in the following ways:

• To personalise your email and website experience through recommendations based on purchase history
• To improve mission10forty.org and Mission10forty’s marketing
• To provide better customer service when you contact us
• To administer competitions and customer surveys
• To process your orders as quickly as possible
• To obtain product and Trustpilot reviews
• To follow up on enquiries
• For general marketing

How do we protect your information?

Our website is regularly scanned for security vulnerabilities so that potential data leaks can be prevented as quickly as possible and the website kept secure. Regular malware scans are also performed.

Your personal information is stored on secure networks and can only be accessed by a limited number of employees who have rights to this type of information. They are also subject to our personal data policy, which safeguards your rights and compliance with applicable law.

Any sensitive and payment information is processed on encrypted servers that cannot be accessed externally. Credit card information is processed by payment providers and cannot be accessed by Mission10forty or the payment providers’ employees. These transactions are not stored on internal servers and are never processed by Mission10forty itself.

Who do we disclose personal data to?

Personal data submitted through mission10forty.org or by telephone is disclosed only to:

• Internal departments and staff
• Trusted third parties required to fulfil agreements relating to delivery, payment and service, including debt collection agencies and courts
• Business partners for maintaining your account and/or marketing

To provide the best possible experience on Mission10forty’s websites, we compile statistics on how users use the sites. These statistics are used only in anonymised form, for example to see which pages and content users interact with.

Mission10forty may use Google Analytics to collect visitor statistics and, in that connection, disclose IP addresses to Google Analytics. Google Analytics’ privacy terms are accepted when visiting mission10forty.org and can be found at www.google.com/privacy.

Data processing agreements are in place between Mission10forty and all business partners and suppliers to safeguard users’ and customers’ interests at all times. These agreements can be provided upon request.

Where is your personal data stored?

Your information is stored on servers in the EU. Some personal data is managed by a third party acting as a data processor, which stores and processes personal data on behalf of Mission10forty in accordance with this policy and applicable data protection law.

If you wish to unsubscribe from newsletters, follow the instructions at the bottom of each email. If you experience problems unsubscribing, please contact our customer service using the details below.

When you unsubscribe from Mission10forty marketing, all consents you have given us are deleted. They cannot be restored. If you later request details of previous communications or offers, please note that these cannot be recreated.

How long do we retain your personal data?

During an active customer relationship, your data is retained for as long as necessary to serve you. When the relationship ends, your data may be retained for up to two years, depending on its nature.

You may request access to or deletion of your data at any time. Other legislation, including bookkeeping and anti-money laundering rules, requires all transactional data, including contact and company information, to be retained for five years.

Data breaches

We take security breaches and data leaks very seriously. If a leak is suspected from Mission10forty’s internal servers or an external partner, we initiate measures to protect our customers and users as effectively as possible.

These include assessing the potential extent of the damage, notifying potentially affected customers and users, notifying the Danish Data Protection Agency and taking action to contain the damage.

If we suspect a data leak from Mission10forty or an external partner, everyone involved, including the user, will be informed within 72 hours. If you suspect that your data has been leaked by Mission10forty, please contact us at any time.

Access to information

You can update your account information and areas of interest at any time, including whether you wish us to contact you about products or services, or unsubscribe from newsletters.

You may ask which information we have registered about you. If you would like a copy, please contact us.

If you want all your data deleted, please contact us.

Please note that deleted data cannot be restored. Data that must be retained by law cannot be deleted upon request.

Review

We regularly review our data processing procedures. This policy is updated annually.

Contact, amendments and updates to this policy

Mission10forty is committed to continuously meeting legal requirements for the protection of privacy.

If you have questions or comments about our data policy or how we use your personal data, please contact our customer service.

If you wish to unsubscribe from our newsletters, follow the instructions at the bottom of each email. If you experience problems unsubscribing, please contact customer service using the details below.

When you unsubscribe from Mission10forty marketing, all consents you have given us are deleted and cannot be restored. If you later request details of previous communications or offers, please note that these cannot be recreated.